? FAQ

❓ Frequently Asked Questions (FAQs)

🛒 Ordering & Payments

Q1. How can I place an order?
You can browse our products, add them to your cart, and checkout securely on our website.

Q2. What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, Wallets.

NO Cash on Delivery (COD) option is available.

Q3. Is my payment secure?
Yes, we use Shopify’s secure payment gateway to ensure your transactions are safe.

📦 Shipping & Delivery

Q4. Do you deliver across India?
No, Currently we focus on Tamil Nadu and Puducherry Region and sooner we will plan to ship pan-India. Delivery time is usually 3–7 working days, depending on your location.

Q5. Do you offer international shipping?
Currently, we ship within Tamil Nadu and Puducherry. International shipping will be announced soon.

Q6. How can I track my order?
Once shipped, you’ll receive a tracking link on WhatsApp/Email/SMS to follow your order.

🥘 Food Products (Masalas, Mixes, Oils)

Q7. Are your masalas 100% natural?
Yes, all Vinis Masalas are freshly ground, free from preservatives, colors, or artificial flavors.

Q8. Do your products have expiry dates?
Yes, every product comes with a manufacturing & expiry date label. Please store in airtight containers for freshness.

Q9. Are the products suitable for vegetarians?
Yes, all our products are 100% vegetarian.

🌿 Selfcare Products (Hair Oils, Herbal Mixes, Powders)

Q10. Are Vinis Selfcare products chemical-free?
Yes, we use only natural herbs and ingredients—no harsh chemicals or parabens. To confirm that all our Herbal products are Clinically Tested and Ayush Certified.

Q11. Are your products safe for kids?
Most of our herbal products are safe for kids, but we recommend checking the age guidelines on each product page.

Q12. Do your hair oils help with hair fall and growth?
Yes, our herbal hair oils are enriched with natural ingredients known to strengthen roots and promote growth. For detailed ingredients please refer the product label.

🔄 Returns & Support

Q13. Can I return a product?
Returns are accepted only if the product is damaged, leaked, or wrongly delivered. Please contact us within 48 hours of delivery.

Q14. How can I contact customer support?
You can reach us via: