Return & Refund Policy

🔄 Return & Refund Policy

At myvinis.com (Vinis Foods & Selfcare Products), we value your satisfaction and strive to provide high-quality products.

✅ Returns

  • Returns are accepted only if:

    • The product delivered is damaged, leaked, defective, or incorrect.
    • You notify us within 48 hours of delivery with proof (photo/video).

  • Products once opened/used cannot be returned due to hygiene and food safety reasons.

💰 Refunds

  • Once your return is approved, refunds will be processed to your original payment method within 5–7 working days.

🚚 Exchanges

  • In case of damaged or incorrect products, we will send a replacement at no extra cost.

📩 How to Request a Return

Please contact us at:

Provide your Order ID, photos of the product, and issue description for quick resolution.

⚠️ Note:

  • Products returned without prior approval will not be accepted.

  • Sale/discounted items are not eligible for refunds unless damaged or defective.